Procraft Solutions believes that getting an infrastructure up is key. Once it is up however, it is important that it stays up and is reliable. Procraft Solutions recognizes that support of critical business systems, including voice systems and data systems, web front ends, networks, back end databases and CRM systems, user devices such as PCs, laptops and Mobile Devices are important on an ongoing basis.
As a result, we provide the following support services to keep your systems reliable.
Remote Workforce Solutions
MDM - Improve efficiency and remotely manage personal and corporate devices across all popular platforms with Mobile Device Management.
BYOD - While security is still the main focus, prioritizing user privacy and experience will create a successful Bring Your Own Device program.
Remote Worker - Our solutions will keep your workforce connected with enterprise-grade VPN, email and web security.
Microsoft Azure & MS365 Support
Azure performance and cost balancing - Verification of the processes and application requirements for your Azure configuration. We will help you optimize your Azure costs to help meet your financial objectives.
Best practice audits - We will evaluate your current environment and help you monitor critical changes to secure your systems and meet compliance.
Business Continuity & Disaster Recovery (BCDR) - Develop and create an economical solution for protecting your data & applications onsite and in the cloud.
Voice-related Support Services
PBX/Hybrid/Voice over IP - Procraft can help with bridging the gap between conventional PBX and VoIP.
Call Centers, IVR - Greet your customers and guide them through your company’s phone directory more efficiently.
Circuit Implementation / Changing of Carriers - Procraft will keep your business going, uninterrupted as you transition to a new internet or phone service.
Infrastructure Support - Your computer systems and networks are the backbone of your organization and Procraft Solutions is here to support unforeseen challenges and minimize your downtime.
Switch and router software upgrades - We can address software bugs and add new features to your switches and routers without interrupting network availability.
Firewall-related maintenance and security audits - Firewalls need continuous maintenance and support to supply the best security for your business so you need a partner you can trust and who will be there.
Contract Support versus Time & Material Support
Our support contracts are tailored to your specific needs and include both on and off-site services as required. The reason for this is simple. If we can diagnose and repair systems remotely, it helps keep your costs down. If not, we dispatch immediately. The name of the game when it comes to support is no excuses.
For those occasional or one-time needs, Procraft Solutions also provides time and material support, though depending on the environment, an IT audit may be required. Emergency changes, a network sanity check before purchase, and critical system failures and recovery are just a few examples of time and material support needs that we provide for our clients. Whether it’s day-to-day support you require or a one-time need, we can be there for you.
Meet with an Expert
Our team of experts will engage with you to develop a strategy that turns your goals and objectives into reality by crafting a solution that is right for your organization.